Requests need to be made in Italian. You can use one of the standard form letters which are available online or you can draft up something in English and the members here will try to translate it for you.
This is one of the online letters:
Now I know we've had this discussion several times before on various forums but do NOT send any money. If you like, you may send a SASE or just a couple of Italian stamps for their trouble but it's not necessary. If you would like the stamps however you may go here to purchase them: