Have not heard back from you, hope all is well.
I am happy to report I did finally get a birth record for my grandmother! I went to US embassy website regarding how to obtain vital documents, which had forms to fill out, so I filled out the form and submitted the letter you helped me with again and finally got a copy of her birth certificate from Portovenere. It took a total of 5 months. If I had re-sent the letter sooner, it probably would have been much faster.
The forms can be found on this website:
Next I will ask for her father's birth act and her parents certificate of matrimony wish me luck and thanks again for your advice. Happy Easter!