Toggle Content Register or Login  -  November 17, 2017, 5:46 pm
Toggle Content User Info
Toggle Content Main Menu
Toggle Content Last Posts
Last 10 Forum Messages

Request for extracts ignored by L'ufficio di Stato Civile
Last post by charliemis in Southern Italy on Oct 23, 2017 at 11:38:43

Ambrogio Bianchi Birth Certificate - Rome/Ferentino
Last post by debbiemfit in Where do I begin? on Oct 14, 2017 at 15:28:01

Cardano al Campo, Italy
Last post by Seabreezes1 in Northern Italy on Oct 13, 2017 at 21:58:14

Last post by Biff83 in Southern Italy on Oct 11, 2017 at 15:22:57

Motta San Giovanni / Valanidi questions: please help!
Last post by PrimoMattino in Southern Italy on Oct 03, 2017 at 17:32:46

Motta San Giovanni / Valanidi questions: please help!
Last post by Italysearcher in Where do I begin? on Sep 24, 2017 at 18:25:31

Bastianelli Sant Elia Fiumerapido or Altina
Last post by Italysearcher in Central Italy on Sep 23, 2017 at 18:29:38

Last post by nuccia in Where do I begin? on Sep 22, 2017 at 06:13:48

Surname Serafini from Barga
Last post by Libby in Northern Italy on Sep 04, 2017 at 03:47:22

Sant'Elia Fiumerapido - De Filippis
Last post by Marchpatty in Central Italy on Aug 24, 2017 at 23:45:06

Toggle Content Help Support this Site
Please support GentediMareGenealogy
Help us by supporting the future development of this site, or simply to say thank you.
Toggle Content EStore
Community Forums › General › General Discussion Groups › Ancestry Renewal

     Forum FAQ   Search   Log in to check your private messages   Login  
Ancestry Renewal
Want to share something new or just have fun? You can do that here.

Post new topic   Reply to topic    Forum Index General Discussion Groups Printer Friendly Page

View previous topic :: View next topic  
Author Message

Joined: Jul 10, 2007
Posts: 4364
Location: Toronto, Ontario, Canada

PostPosted: Mon Jan 07, 2008 5:12 pm    Post subject: Ancestry Renewal Reply with quote

Some of you may know about my recent "problem" with ancestry. I was contacted yesterday early morning by the bank telling me how a $360. on line purchase was made on my credit card during the night. Of course, I denied it since I didn't charge anything and so my credit card was blocked and I was left wondering just what the hell had happened.

It turns out that ancestry, under the name of MFI ancestry renewed my subscription at some point during the night..but they didn't send me any notification about this. And of course, it was more than double what I was charged last year with a Canadian exchange rate added too.

I was not happy or impressed so I contacted ancestry when I returned home from work today. After being on hold for almost 20 minutes, I got the nicest and most efficient representative I have EVER spoken with in my life. Other than the wait time, there were no problems at all. Yes, there were some things handled poorly but they immediately took charge and straightened it all out..and we had a great time while we were at it. The rep also MATCHED last years price (I was shocked since it was a special deal I got last year) and after telling him about the forum, we spent the next 5 minutes discussing options. He will be forwarding my newsletters in every language available and I will be able to post them here for everyone to enjoy. I know this will be great for our Italian readers.

I did however ask that it not be automatically renewed next year so that I can control the charges. And my credit card was reinstated as well once I called and told them about the confusion. Funny enough, the fraud department did say that ancestry or MFI ancestry was a reputable company generally so that would stomp out any horror stories I've heard. Three times in 3 years I have had to contact ancestry and each time the service was better than the time before.

Kudos to both ancestry and Mastercard.

I am soooooo happy..... Very Happy Very Happy Very Happy party party

Italian Surname Database

Calabria Exchange
Back to top
View user's profile Visit poster's website
  Page 1 of 1All times are GMT - 4 Hours

Post new topic   Reply to topic    Forum Index General Discussion Groups Printer Friendly Page

Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum

Hosted By Site5.com
The logos and trademarks used on this site are the property of Gente di Mare Genealogy.
We are not responsible for comments posted by our users, as they are the opinions of the poster.
Interactive software released under GNU GPL, Code Credits, Privacy Policy
TCD_ItalianGene © Gente di Mare Genealogy