Hi again,

I had originally requested 7 certificates from the online archive service from the Florence Archives.

They told me what certificates were available and told me the price to pay.

I paid for all seven.

They sent me 4 of them - and when I asked where the other three were, they said they had gone missing and asked me if I had moved them when I visited the archives - I had never visited the archives, and had never even been to Italy, so they must have mis-placed them.

I waited a few months and asked them if they had found them, but they sent me a reply saying they had already told me they were missing so I couldn't have them.

They never refunded me the difference.

Anyway, I found two of the missing documents online from the antenati site.

The one remaining one I am missing is not on there, so I have contacted the online archive service again to ask if they could find it (as I had already paid for it two years ago).

I can't work out from their response if they are going to help me.

Can you tell me if they are going to help me from their response?

Buongiorno, la pratica con i documenti da lei richiesti fu visionata dal funzionario addetto a questo fondo ed ebbe delle difficoltà a reperire le immagini in base ai dati da lei forniti. Ho ritirato fuori la pratica del 2011 da lei inviata e c'è scritto che la segnatura non risulta corretta o non è sufficiente per l' individuazione della carta, comunque stamani ho restituito le fotocopie della pratica al funzionario per un ulterire controllo.
Cordiali saluti

Thanks,

Darin.

Good morning, your requested was viewed by the officer of this fund and he had difficulties in obtaining the images based on the information you provided. I picked out the again the request that you sent in 2011 and there is a notation stating that the info provided is not correct or is not sufficient to identify the document, however this morning I returned the photocopies of the request to the clerk for a further check.
Sincerely

In few words they will check again if the document is there...

Thanks for that,

Regards,

Darin.